Refund policy

Last updated: August 28, 2026

Two Step Apparel Co. wants you to be happy with your order. This policy explains how returns, exchanges, and refunds work for our products.

Made-to-Order Products

Most of our apparel is printed and produced on demand specifically for your order. Because each item is made after you order it, we are not able to accept returns or exchanges for reasons such as ordering the wrong size, changing your mind, or simply not liking the fit or style once it arrives. Please review our size guide on each product page carefully before ordering.

Defective, Damaged, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at mason.w.humphrey@gmail.com within 30 days of delivery. Please include your order number and a photo of the issue so we can resolve it as quickly as possible. Depending on the situation, we will offer a replacement or a refund.

Lost or Delayed Packages

If tracking shows your package as delivered but you have not received it, or if your package appears to be lost in transit, please contact us so we can look into it with the carrier and find a resolution.

How Refunds Work

Approved refunds are issued to your original payment method. Please allow a reasonable amount of time for your bank or card provider to process and post the refund.

Cancellations

Because production often begins shortly after an order is placed, we may not be able to cancel or modify an order once it has entered production. Contact us as soon as possible if you need to change or cancel an order.

Contact

Questions about a return, exchange, or refund can be sent to mason.w.humphrey@gmail.com.